OFFICIAL LANGUAGE POLICY PROPOSAL

Pre –agreement statement, Quotation & Credit agreement

The purpose of this official language policy proposal is to ensure compliance with Section 63 of the National Credit Act, No. 34 of 2005 (“the Act”).

Section 63 gives a consumer the right to receive any document that is required in terms of the Act in an official language that the consumer reads or understands, to the extent that is reasonable having regard to usage practicality, expense, regional circumstances and the balance of the needs and preferences of the population ordinarily served by the person required to deliver that document.

Metrofin herewith submits a proposal to the National Credit Regulator that it will make the documents available in the following official languages and will offer each consumer the opportunity to choose from these languages:

1. English

2. Setswana

3. Zulu

4. Sepedi

Enforcement Notice in terms of section 129

Careful selection of branch staff as per explanation below ensures that clients are contacted and serviced in the language of their choice be it via SMS, Telephone or in person. VDS Attorneys are the appointed attorneys that handle the majority of the pre-legal as well as all other legal aspects regarding unpaid accounts. Please see the attached letter stating their compliance to the language policy. (Annexure A)

Marketing and Advertising Material

We currently make use of direct marketing by means of flyers that is being distributed on a one on one basis as well as a telephonic system. This has proven to be the best way to market our product and great care has been taken to educate our Consultants to do so effectively. Consultants/ Marketers are dually appointed on the basis that they are fluent in the predominant language(s) spoken in a particular region. Flyers are thus only used as a medium to inform the customer of branch location rather than trying to explain our product in depth. We believe in a personal approach and contact with the client where he/she is free to ask questions and can be answered in the language of his/her choice.

The SMS system is used to contact clients in their language of preference thus ensuring open and effective communication.

Branch Staff

Metrofin is very proud to announce that through extensive training and development of our staff and in line with our BEE initiative we have successfully promoted 20 staff members from Junior Level to Management positions ensuring that customers are able to be assisted even up to Managerial level in a language they understand. Staff recruitment and selection are also done with the predominant languages taken into account as well as the direct region, community and population. This policy has also ensured that we are constructively involved in the upliftment of the communities we represent.

Implementation

Currently Metrofin has already put in place the Pre Agreement & Quotation in the proposed languages and are busy translating the actual Loan Agreement document. Unfortunately Metrofin has no jurisdiction regarding timelines on the abovementioned process as it is outsourced; however we closely monitor the process.

These four languages proposed in this document take into account practicality, expense, regional circumstances and the balance of the needs and preferences of the communities served by Metrofin. A list of entities in the Metrofin group pertaining to this proposal is attached as Annexure B.

We thank you for taking the time to consider our proposal and look forward to hear from you. Please do not hesitate to contact Adolf Fick directly on 082 567 9688 for any further information or clarification.

Yours faithfully,

         B J P Gildenhuys                                                                              A J Fick
        Managing Director                                                                      Operational Manager